Privacy Policy
This Privacy Policy explains how Flue Home (“Flue,” “we,” “us”) collects, uses, and shares information when you shop with us online in the United States.
Information we collect
- Order details — name, email, shipping address, phone, and payment information processed by our payment providers.
- Account & communication — messages you send us, and preferences you share.
- Device & site data — IP address, browser type, pages viewed, and similar analytics used to improve the store experience.
How we use information
- To process and deliver orders
- To provide customer support
- To improve our website, products, and marketing
- To prevent fraud and keep the store secure
- To send order updates and, where permitted, product news
Sharing
We share information with trusted service providers who help us operate—such as Shopify, payment processors, and shipping carriers—only as needed to fulfill those services. We do not sell your personal information.
Cookies & analytics
We use cookies and similar technologies for cart functionality, preferences, and performance analytics. You can control cookies through your browser settings.
Your choices
You may request access, correction, or deletion of personal information we hold, subject to legal and operational limits. Contact support@fluehome.com. California residents may also use our Your Privacy Choices page where available.
Data retention & security
We keep information as long as needed for orders, support, legal obligations, and legitimate business purposes. We use reasonable safeguards to protect your data.
Updates
We may update this policy from time to time. The revised version will be posted on this page with an updated effective date.
Contact: support@fluehome.com